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Complaints and Incident Training
Compassionately Engaging with Families and Loved ones with Empathy
Linking into to the Patient Safety Incident Response Framework, Duty of Candour and the Complaints Standards Framework.
Delegates will go on a journey of empathy, compassion and emotional awareness as they take these attributes and 
skills out of the text book and into real life and explore the importance within communication, concerns, complaints 
and incidents. Humanising processes through lived experience and psychology to support staff to recognise vulnerable people in processes. Understanding the impact biases, labelling, and personal well-being has on our empathic nature and compassionate communication.

Dates Available:

Printable programme of the virtually delivered  live event and details of this  training

16th November 2023: 9.00am - 4.30 pm 

15th January 2024: 9.00am - 4.30 pm 


£195 (plus vat) per person

Discounted rate for 3 or more £175 (plus vat) per person 

Complete the form below or email directly

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Enquire about one of CCET's
Complaints and Incident Training virtual events.
Which session are you interested in?

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Training course

For inhouse training at your organisation

Email Carolyn to discuss your needs

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