Complaints and Incident Training
Compassionately Engaging with Families and Loved ones with Empathy
Linking into to the Patient Safety Incident Response Framework, Duty of Candour and the Complaints Standards Framework.
Delegates will go on a journey of empathy, compassion and emotional awareness as they take these attributes and 
skills out of the text book and into real life and explore the importance within communication, concerns, complaints 
and incidents. Humanising processes through lived experience and psychology to support staff to recognise vulnerable people in processes. Understanding the impact biases, labelling, and personal well-being has on our empathic nature and compassionate communication.