"Carolyn presented to our healthcare team and clients on ensuring we deal with patients and their loved ones empathetically once an incident arises in a hospital setting. We all often assume we are being empathetic but it was very powerful to listen to Carolyn's case studies and personal experience and consider how we can all do so much better when managing an incident. Whilst obviously a sensitive subject it was delivered in an exceptionally powerful and interesting way. There is no doubt your training Carolyn, has assisted us in managing incidents in a more human and sensitive way which will be to the benefit of patients, their loved ones and staff".

Christopher Malla, Partner, Kennedys Law