See what others think

 Founder Carolyn Cleveland is very proud of the positive feedback received time and time again from workshops and conference sessions.
Here you are invited you to download from just some of the feedback, to see for yourself how Carolyn's approach to training and development is received.

A Journey Through Complaints/SI's and Leadership Using Empathy - multiple sessions

Spring 2021

21st October 2020

1.5 hour session on empathy in complaints and personal wellbeing to patient safety champions  VIRTUAL DELIVERY

13-16th October 2020

A Journey Through Complaints and SI's Using Empathy (Selection from 4 full day sessions with healthcare professionals) VIRTUAL DELIVERY

 2nd October 2020

A Journey Through Complaints and SI's Using Empathy (Healthcare) FACE TO FACE DELIVERY

18th Sept- October 2020

A Journey Through Leadership Using Empathy (Government Body - selection over several sessions) VIRTUAL DELIVERY

28th September 2020

A Journey Through Empathy and Emotional Awareness in Communication (NHS Defence Lawyers) VIRTUAL DELIVERY

10th September 2020

A Journey Through Empathy and Emotional Awareness in Communication (NHS Defence Lawyers) VIRTUAL DELIVERY

25th February 2020

Compassion in healthcare conference: 2 sessions carried out by Carolyn Cleveland on the human side of the Duty of Candour/policies, empathy, and staff wellbeing.

13th February 2020

A Journey Through NHS Complaints Using Empathy 

(NHS England)

16th December 2019

A Journey Through Empathy & Emotional.Awareness in Communication (Student nurses)

28th November 2019

A Journey Through NHS Complaints/Serious Incidents Using Empathy


15th October 2019

A Journey Through Complaints Using Empathy

(Education sector)

9th October 2019

A Journey Through Empathy & Emotional.Awareness in Communication (Racing industry)

21st August 2019

A Journey Through Leadership Using Empathy 


15th July 2019

A Journey Through Leadership Using Empathy                                  (Healthcare)

18th June 2019

A Journey Through Complaints Using Empathy

(NHS Resolution)

23rd April 2019

A Journey Through Leadership Using Empathy

(Healthcare Executive Team)

04th March 2019

A Journey Through Leadership Using Empathy

(Environment Agency)

11th February 2019

A Journey Through Complaints Using Empathy




“I attended Carolyn’s Empathy Training recently as a team member of the NHS Complaints process. Carolyn’s session was informative, personal and allowed us to feel and express a wide range of emotions. Not only did she open up her world to us with her story, she also opened up her heart to us with her warm approach. I enjoyed the variety of different empathetic training resources used (story-telling, psychological texts, videos, group discussions) which meant that the session was split up into interesting segments. I would definitely recommend Carolyn’s empathy training sessions to all- not just on a professional level, but on a life lesson level also. Thank you, Carolyn, for your time and it was a pleasure to get to know you, and grow through you.” 

Natasha (Tash) Field, Complaints Officer, NHS England Complaints Team (London Region)

"Carolyn is one of those rare people who has managed to turn the experience of personal tragedy into something truly beneficial to others. She has things to say that we should all be listening to but sometimes find hard to hear. She skilfully engages any audience, from a single individual to a large conference, not just providing inspiration, but with her passion, galvanising it into motivation, enabling and supporting health professionals to improve their practice. As a trained counsellor she brings a detached rigour to discussions, with an ability to focus on key issues, whilst acknowledging the breadth of all the complications that need to be considered. She is a change maker and challenger but wherever she goes, her infectious smile and positive approach, quite simply help people."

Christopher Fincken, Former Chair, of the UK Council of the Caldicott Guardians.


My colleagues and I attended a mornings training on empathy run by Carolyn. Following a talk which was heartfelt, personalised and emotional, but interspersed with moments of humour, we were given the opportunity to discuss how things could have been handled differently and learn how we might change our own practice to use the knowledge we had acquired. At the end of the morning, the consensus of opinion was, that it had been some of the best training we had experienced. Carolyn’s style is friendly, approachable, humorous and considering the talk is based on personal experience, Carolyn does not come across as sympathy seeking but with a clear desire to try to prevent others from having to experience what she herself has been through.

I would not hesitate to recommend her to any organisation looking to train its staff on the importance of empathy and very much hope we will be able to have another session with this brilliant trainer in the not too distant future.

Stella Cornell,  Welfare Officer, Racing Welfare