What we collect
You register, or are registered by someone else, to attend a training event. In this case, we collect your name, job title if applicable, organisation, and email address. This information is kept no longer than required, but specifically for the purposes of arranging and communicating about your attendance to specific training event or session and the follow up support provided by C&C Empathy Training Ltd.
You provide your details in relation to discussing a work contract. This information is only kept for as long as needed but may be part of an ongoing work relationship. Your details can be asked to be removed and erased at any point.
You begin a booking but do not complete it; then our site stores this information, and we use it to follow up with you.
You provide your details when evaluating our events.
What we do with the information we gather
We require the information to understand your needs, communicate and deliver our service as a training and consultancy provider and in particular for the following reasons:
Internal record keeping
To provide you with information and special discounts on further courses that you may be interested. Payments for events including E-Learning courses accessed through our website, but hosted on Talent LMS and are handled by Stripe. We do not store any credit/debit card information. C&C Empathy Training Ltd are not responsible for information stored on the Stripe or Talent LMS servers.
For users securing training or consultancy services with C&C Empathy Training Ltd, this information:
allow us to process your booking and where relevant raise an invoice.
notify you in the case of any changes.
include your name, job title and organisation on the delegate list and attendance sheet.
provide you with a CPD certificate.
We use Google Analytics to measure and improve the performance and content of the site and to determine what is or is not regularly visited.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information that we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What are cookies then?
“Cookies” are small text files on the computer’s hard drive that are there to try and make websites work better for you, and allow websites to remember previous actions or settings. They may contain information about you or your computer. They are NOT viruses.
They are clever little things that allow you to navigate between pages quickly and efficiently by remembering your preferences and thus saving your valuable time by meaning that you don’t have to keep re-entering your details each time you visit.
Cookies are split into parties….
“First-Party” (those that could be set by our website) and “Third-Party”* (those set by partners of our website for example through a live chat function available on some of our sites). They are classed as either ‘session cookies’ (only apply to that we browsing session) or ‘persistent cookies’ (stored on your web browser e.g. Google, Bing… between sessions and recognise you on your return).
You are able to, if you wish, disable cookies completely, or just you can opt to disable just some types of cookies, or allow them all. This can be done in browser settings.
A list of all the cookies that may be used on any of our websites by category is set out below.
These cookies you need, as they enable services you have specifically asked for. They are essential to enable you to move around this website and use its features such as accessing the secure areas of the website. Without these cookies, a website can’t provide you with certain things you might need (eg shopping basket, if it has an online retail operation).
These gather anonymous information about how you use this website which will help us to improve how the website works. Note that the cookies do not collect information that could identify you.
These are the cookies that remember choices you have personally made with the purpose of improving your experience. Things category 3 cookies can gather include usernames, language or which region you are in and provide enhanced and more personalised features. They can remember changes you have made and may also provide services to you that you have asked for e.g. watching a video or commenting on a blog.
Targeting cookies (advertising cookies)
These cookies are the ones that collect information about your browsing habits and work with the advertising platforms out there in cyberspace in order to deliver advertising that is deemed to be relevant to your interests. They are usually placed by advertising networks with the permission of the website publisher.
Also, note that third party cookies are set by partners of our websites. We do not control the dissemination of these cookies. For more information about this, you would have to refer to the relevant third party website.