BE HUMAN Model - free resource
Supporting Staff & Difficult Conversations

In response to COVID-19 and all the wellbeing aspects that surround it, Carolyn Cleveland, founder of C&C Empathy Training, produced her BE HUMAN Model to support staff working with people who are vulnerable, bereaved, and using their services.

Carolyn's training on empathy and emotional awareness has always had self-care embedded throughout it. Reframing some of our thoughts however, and self-compassion is even more vital than ever, professionally and personally. 

This free resource was designed to be used as either a one page BE HUMAN focus, or for people to read more deeply for more long term support. Some of her other training models from C&C Empathy Training's LEED Communication Programme® are included in this document, to help take some of the difficult emotions out of the textbook and into real-life understanding. She invites you to go on a journey with her to develop your skills and thinking for long term well being and support. To experience the full BE HUMAN Model training day with Carolyn directly, see the information below.

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BE HUMAN Model Training Session: Developing Emotional Resilience and Guarding Against Compassion Fatigue

Delivered face to face or virtually for up to 20 people
Compassionately supporting staff in recognising their empathy, secondary trauma and their own well being, to develop emotional resilience and guard against compassion fatigue

Owing to the success of the BE HUMAN Model, the following resilience and wellbeing training and development day has been designed for staff to further gain understanding of their existing empathic abilities when facing adversity, in the first part of the session, with focus on the importance of self compassion and positive psychology to develop emotional resilience and guard against compassion fatigue.


Drawing on the BE HUMAN Model and honest, real content from Carolyn, this development day supports staff to explore facing adversity, challenging emotions and to help protect against the impact on secondary trauma. Those attending will gain confidence in building connectivity with their own emotions, colleagues and those using their services. They will develop insight and skills to reframe personal challenging thoughts to build resilience and positivity, putting their wellbeing at the heart of the training. 

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the full day training programme 

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Take a look at some feedback from a previous session