How CCET can work with you

Do you need inspiring and long-lasting training sessions on incorporating empathy and emotional awareness? Maybe you require an advisor to help you humanise your processes, improve customer experiences, or staff well-being? Or, you are looking for that thought-provoking, motivational, human element to your conference? Whichever you are looking for, CCET's Founder, Carolyn Cleveland can help you in person or virtually.


Using CCET's own LEED Communications Programme® (Learning Empathy & Emotional Development) Carolyn can work with you to meet your specific needs. Here, you will find an overview, but Carolyn's training is all about being human, so why not get in touch and speak to her in person. 

07541 798 949


COVID-19 and wellbeing: Wellbeing, self-care and resilience have always been an intrinsic part of CCET's courses. This is more important than ever. Please email or call CCET's Founder Carolyn Cleveland to discuss your specific needs.

CCET's free resource of the BE HUMAN Model can be found on the below link along with  the associated wellbeing programme




Development workshops


Booking development training with C&C Empathy Training gives your organisation thought-provoking, interactive sessions. Carolyn facilitates the training day, providing her unique, powerful and authentic approach to learning. 

Benefits of workshops:

 • Intensive and interactive in a small, supportive learning environment, with all voices heard

•  In-depth narrative-based and experiential learning and evaluation, creating a greater chance of long term behavioural culture change and well being

 • Assists with team building and challenging biases, particularly with multidisciplinary teams
 • Follow up support email within one month of training
 • Focus on and take away toolkit for C&C Empathy Training’s Safeguarded Personal Resolution® or  Safeguarded Personal Communication ® 

“I really enjoyed having Carolyn come in to present her own personal experience of empathy which resonated well with our teams. It was refreshing to not only hear from outside of our sector, but also from someone who lives and breathes the subject they are talking about. Our teams found the day valuable and took a lot away from the session to explore the role of empathy in their own areas.”
Lee O’Neill, Customer Experience Implementation Specialist, TUI

Workshop themes

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Understand the emotional experience in complaints. This insightful development training is designed to embed an empathic approach into complaints systems, customer service and investigations.



Empathy is the number one skill in leadership. Designed to look at outcomes from the 'inside out',  this workshop will focus on the importance of empathic and compassion leadership and how stress can impact on psychological safety and culture.



Designed from the perspective of empathy and emotional awareness being connected and communication being emotionally driven. This training will embed awareness, self care, and empathic communication skills, for use professionally and personally


Bespoke solutions


advisory role

Bespoke solutions & advisory role: 

Acting as a consultant on an ad hoc basis to provide tailored made solutions for the embedding of a more focused empathetic approach within the target organisation.
• Facilitate the knowledge transfer to enable the skill set of authentic empathy training to be transferred to in-house training facilities. Using an initial C&C Empathy Training workshop followed by facilitating and advising on tailored made training for the organisation to run. Collaborating with and supported by C&C Empathy Training to achieve meeting learning objectives.

• Report analysis and additions to support empathically focused policies and culture.
• Develop and facilitate tailor-made training to deal with specific issues that affect a particular organisation for example legal/healthcare/public services/customer service. To be delivered by C&C Empathy Training.


Conference speaking

Conference speaking:

A one hour or one and half hour motivational and human focused presentation on empathy and emotional awareness, well being and compassion, tailored to fit into multiple conferences. Example conferences that Carolyn presents at include:

  • Patient safety/experience

  • Leadership and creating an ethical culture

  • Complaints/Incidents

  • Inquests - the importance of non-adversarial

  • Staff well-being and bullying

  • Customer experience/care and quality.  

  • Duty of Candour - remembering the person in the process

  • Keeping it real - feel inspired

“Carolyn presented at the Health Education England: East Midlands Nurse Leadership summit in February 2015 and was an inspiration for all nurses present and reminded us of our unique role and responsibilities to our patients and their significant others.”

Ruth Auton, Health Education England.

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Bring a unique, motivational and human element to you conference that brings empathy and experiences to life, promotes well being and compassionate practice.