top of page

Inquest and legal profession specific training and development

For all legal and coronial organisations, public or private, organisations wishing to incorporate empathy, emotional awareness and staff well being into their practice and culture 

From a perspective of loss and bereavement counselling and having been through both a complex complaints process and inquest following the death of a child, CCET's founder Carolyn Cleveland challenges thinking.


Carolyn will support you to examines in a thought-provoking yet lighthearted way, some of the complex emotions surrounding sensitive issues with authenticity and clarity when working within legal systems, public and government bodies.

The following courses, worth 5 CPD hours, tackle issues such as working with families and loved ones in the inquest or investigation process, putting them at the heart of the process. Working emphatically, compassionately and ethically, recognising the impact policies have on real lived experiences, Or, developing a culture of empathy and emotional awareness to rand well being.

A Journey Through Inquests Using Empathy

IDEAL FOR: Coroners, Coroner's Officers, legal teams, investigators and all public facing staff working with bereaved families and loved ones and others going through the inquest process.

Thumbnail Inquests1.png

Over the last two decades, as I have listened to what the families have endured, a phrase has formed in my mind to describe what they have come up against whenever they have sought to challenge those in authority – ‘the patronising disposition of unaccountable power’. The Right Reverend Bishop James Jones KBE

Bishop Jones made 25 recommendations in his report where he put much emphasis on culture and the bereaved. Within his recommendations, he stated that 'Bereaved families must be put at the heart of inquests, through training of coroners that includes bereaved families, and renewed guidance from the Chief Coroner.'

Going through an inquest as a family member, or loved one, elicits powerful and sometimes conflicting emotions; needing the inquest to take place, yet hating that it even has to, all at the same time. These are some of the complex emotions that coroners and legal teams need to be confident and skilled at understanding and working with, therefore putting bereaved families at the heart of the process. 

DESCRIPTION: In this one day course,  confidence and insight will be developed in understanding some of the needs of people going through inquests. Through real life narratives from the founder Carolyn Cleveland, from her own experience of an inquest, delegates will learn to identify vulnerable significant people and explore some of the unconscious biases that can influence how we view and sometimes judge people and what can get in the way of intelligent and authentic empathy. 


  • Understanding a journey through an inquest - explore the fuller picture, observing the presence and absence of empathy.

  • Learn to listen, recognise and understand ‘emotional data’, and the emotional experience.

  • Explore the ‘Funnel of Life’ and recognise vulnerability and the implication this has on communication.

  • Identifying and understanding the difference between empathy, sympathy and apathy, and the impact on the human connection.

  • Observe how biases and the lack of empathy in one-on-one encounters has the potential to cause psychological harm.

  • Explore what gets in the way of responding with empathy and how to develop a reasoned approach.


"Carolyn gives a powerful and emotive presentation that is also light hearted and really makes you focus on a personal experience. I would recommend it to anyone. The whole room was completely focused on what she had to say and took a lot away from this excellent training."

Emma Hillson, Senior Coroner's Officer, Devon and Cornwall.

A Journey Through Culture & Leadership Using Empathy

IDEAL FOR: All those working within the coronial system and legal system in a leadership role, or who would like to ensure that empathy is incorporated in their leadership potential and communication

Thumbnail leadership-legal.png

A study by Development Dimensions International found that of more than 15,000 leaders in 18 countries workers who master empathy make the most successful leaders.  It cited empathy as the No. 1 skill of a great leader

DESCRIPTION: This one-day course examines, in a unique, thought provoking and human way, the important role empathy and emotional awareness plays in inclusive leadership, staff well-being and productivity, and what erodes it. Delegates will develop understanding of the psychology of emotionally focused thinking and outcomes and learn essential skills to understand and implement effective relationship focused work, underpinned with empathy and emotional development.


  • Who are we? Understanding & developing the human connection

  • How to identify and understand emotionally focused thinking and practice and staff focused leadership

  • How lack of empathy in one-on-one encounters has the potential to cause psychological harm, how to respond to others using empathy

  • How to cultivate empathy and inclusive leadership- communicate at a deeper level

  • How to use your new skills to enhance the human connection and handle difficult conversations

  • How to manage empathy to prevent burn out and improve retention

  • Understand reflexive leadership and how to use these skills for staff well- being and productivity


A Journey Through Empathy and Emotional Awareness in Communication


IDEAL FOR...All those working within the coronial system and legal system who would like to ensure that empathy is incorporated into communication and practice and well being

Thumbnail empathy-and-emotional-awarenes

“...tuning in to another person does more than give us an understanding of their view – it tells us how best to communicate with that person: what matters most to them, their models of the world...” Daniel Goleman

DESCRIPTION: A one-day course to develop a deeper level of communication to embed and incorporate intelligently used empathy and emotional awareness into legally focused practice, developing self care and wellbeing. Delegates will develop a psychological understanding of themselves and others to best communicate with compassion and confidence, building trust, connection and being more confident in developing practice and a work environment that supports both clients, colleagues and self.


  • Develop understanding of a real-life examples of empathy and emotional awareness, exploring the human connection.

  • How to identify and understand empathically focused thinking, power imbalances  and communicating with care

  • How a lack of empathy and emotional awareness can impact negatively on patient experience and safety and cause psychological harm.

  • Develop understanding of how empathy and emotional awareness underpins the 6C's

  • How to manage empathy to prevent burn out and improve resilience

  • Understand empathic reflexive practice and how to use these skills for staff well- being and productivity


bottom of page