CCET
INSPIRING, DEVELOPING & INCORPORATING EMPATHY, EMOTIONAL AWARENESS, COMPASSION & WELL-BEING
CARE & COMPASSION EMPATHY TRAINING
Mastering Duty of Candour and PSIRF
Training, Consultancy & Expert Insights with Carolyn Cleveland & Peter Walsh
For all health and social care organisations responsible for implementing the Duty of Candour, quality, PSIRF, patient, family and staff engagement and involvement. C&C Empathy Training Ltd founder Carolyn Cleveland, partners with Peter Walsh former CEO of Action Against Medical Accidents (AvMA) to provide a comprehensive portfolio of training and consultancy to meet your needs.
For all health and social care organisations responsible for implementing the Duty of Candour, quality, PSIRF, patient, family and staff engagement and involvement. C&C Empathy Training Ltd founder Carolyn Cleveland, partners with Peter Walsh former CEO of Action Against Medical Accidents (AvMA) to provide a comprehensive portfolio of training and consultancy to meet your needs.
Carolyn Cleveland Known for her immersive and thought provoking Empathy Navigation Pathway training programmes including - A Journey Through Complaints and Incidents Using Empathy - creates the opportunity for deep exploration of the emotional complexities of healthcare incidents and genuinely 'felt' apologies, combined with the science of empathy and compassion in communication.
Peter Walsh is well known for his extensive work on the Duty of Candour and contributions to the development of PSIRF, Being Open Principles and the Harmed Patient Pathway, creates the opportunity to really explore the what must be done, but in a human way that embodies the very essence of why such frameworks exist.
Below is
Standalone 1 Day Course
Duty of Candour and PSIRF:
A practical guide to implementation using empathy, emotional intelligence and compassion
National Framework Approved
The statutory Duty of Candour is one of the fundamental standards regulated by the Care Quality Commission (CQC). It was brought in following recommendations made by the Mid-Staffordshire Public Inquiry.
The CQC is giving higher priority to monitoring compliance with the duty (regulation 20 in the CQC regulations) and has taken regulatory action against many organisations who have not fully complied. However, implementing the duty well is more than just complying
DESCRIPTION: This training day covers the must do’s and the grey areas around the statutory Duty of Candour, with a strong emphasis on going beyond mere compliance and delivering the duty of candour in a meaningful way for patients and families, and for the staff involved and the organisation
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This training is delivered between Peter Walsh the ex-Chief Executive of AvMA who is well known for his pioneering work on the Duty of Candour, and Carolyn Cleveland who specialises in training professionals in dealing with difficult emotions and conversations and doing so with empathy, understanding perspectives.
KEY LEARNING OUTCOMES:
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Why the duty of candour is so important for patients, staff and
organisations
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What is needed to comply with the duty of candour
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Clarifying ‘grey areas’ and common difficulties
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Implications for safety and complaints investigations
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An understanding of empathy, its importance and application in
delivering the duty of candour
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How to be sure you are doing it ‘right’ and collecting evidence to
demonstrate you are
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Explore the absence and presence of empathy in a real-life incident, and the complexities of emotions that can influence giving and receiving communication around incidents.
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Examine different perspectives and what is going on in the ‘Funnel of Life’ for patients and staff that may influence communication
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Recognise the difference between empathy, sympathy and apathy to strengthening an empathic approach
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Link the human side of the duty of candour to the compliance and the importance of communication with authentic honesty and openness, and what constitutes a meaningful apology.
"Very informative and thought-provoking; good opportunity to take time out of the workplace to consider how we discharge DoC and also how to make a meaningful apology."
Previous attendee
The origins of the Duty of Candour and the story of Robbie Powell, who's parents tirelessly campaigned with sacrifice for with Robbie's Law and the duty, can be read about here
