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Training to Foster Empathy,

Emotional Awareness & Well-being
Approved NHS Framework Provider 

C&C Empathy Training (CCET)
Works with individuals and organisations who want to bring a more empathic and compassionate approach into their daily practice or workforce, and improve culture and results with their unique empathy and well-being courses.
C&C Empathy Training is an NHS England Approved Trainer under the National Framework

Why incorporate empathy?
Have you ever wished for another to understand why you feel as you do? Have you ever wanted to understand others better, compassionately engage and prevent harm? Do you want to improve your organisational culture or how you handle complaints, vulnerability and sensitive situations? Empathy and emotional awareness are key to building relationships, trust, improving productivity and honesty. Challenging thinking to create real authentic compassionate change, civility, psychological safety and a just and learning culture.

Let's be realistic though...sometimes it's not that easy! This is where CCET can help you. Using a rare and thought provoking honesty, CCET's Founder Carolyn Cleveland motivates and inspires the use of emotional awareness and empathy. Taking people on a journey through complex emotions in an emotive, candid, yet humorous way. Using learning models unique to CCET, Carolyn makes empathy, compassionate engagement and emotional awareness leap ou
t of the textbook to create a truly experiential learning experience to effect authentic change and growth.    

Passionate about people being treated with care.

Founder of CCET, Carolyn Cleveland takes empathy, compassion and civility, out of the textbook and into real life, to inspire, educate and support emotionally focused thinking and awareness.

Training & development

Immersive and experiential training sessions, delivered in person or virtually

Conference speaking

Transformative, engaging, and light-hearted conference sessions


Immersive, flexible E-learning with a live session touch and richness.


Ensure empathy is incorporated and has a seat at your organisational table 

Training Programmes    
C&C Empathy Training Ltd, offers a wide range of training and development programmes, that can be offered face to face, virtually or as E-learning.
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The training Carolyn gave was thought provoking, heartfelt, emotional, and personal and took those in attendance on a real journey of understanding what empathy really is and how we need to take care of ourselves in order to deliver services with a truly heartfelt empathetic approach.  Carolyn is a wonderful lady and a fantastic trainer. SHG has been so impressed with the training provided by Carolyn that it now intends to roll it out further to other frontline services.

Liz Smith, Head of ABS, Stockport Homes

Some organisations C&C Empathy training has worked with

HM Courts and Tribunal Services |Ministry of Justice | Stockport Homes | Northumbria Healthcare Foundation Trust |West Norfolk Council | NHS England | Food Standards Agency |Achieving for Children | National Coroner's Officer Training Programme | BMI Healthcare | TUI Travel | Northamptonshire NHS Foundation Healthcare Trust | Judicial College | HSIB | NCORE | University Hospitals of Derby and Burton | NAPICU | NHS Resolutions | University Hospitals of Plymouth | Northumberland Tyne and Wear NHS Foundation Trust | Kennedy's Law |Environment Agency | Hill Dickinson Law | Tees Esk and Wear Valley | Rugby Town Medical Practice | Arts  Council - Big Lottery Fund | Leicestershire Partnership Trust | Browne Jacobson Law | AvMA | CUK | British Foreign and Commonwealth Office  | Manchester International Festival  | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation


C&C Empathy Training Ltd's chosen charity was Family Action
For the period January to March 2024 CCET's chosen charity was Family Action who have been supporting people through change, challenge and crisis for over 150 years. Winston's Wish was the chosen charity September to December 2023

C&C Empathy Training Ltd Successful in NHS National Framework
Carolyn Cleveland is pleased to announce that her company, C&C Empathy Training has been successful in being awarded both Lot2 and Lot 4C in the National Tender. "Knowing that my training comes from both a professional and also personal background. I am thrilled that the training delivered, that so positively impacts professionals and those they work with, is recognised." Carolyn Cleveland.

Counsel magazine article - 'Client empathy - upskilling safely'
Carolyn Cleveland - Founder of C&C Empathy Training Ltd, who has been involved in the past with coroner and coroner’s officer training, has recently published an article in Counsel magazine (May 2023 edition) on this interesting topic. It has also been highlighted in the Chief Coroners National Coroner's newsletter.  If you would like to read the original article,

Martha's Rule to be rolled out in hospitals from April 2024
21st of February 2024: The head of the NHS has today announced the rollout of ‘Martha’s Rule’ in hospitals across England from April, enabling patients and families to seek an urgent review if their condition deteriorates

NHS Resolutions Annual Report and accounts 2022/23
An estimated £4.6 billion has been saved for the taxpayer as more cases are resolved without payment of damages [...] This positive, less adversarial approach, involves diverse and more empathetic methods of resolving compensation claims

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